Indexes and Benchmarks
The Survey Systemís Indexer is an add-in
produces reports clearly quantifying how a series of companies, departments, or
products have been rated relative to each other or to industry benchmarks.
Ratings can be based on either means
(averages) or on the percentages picking one or more specified
answers. Each item is assigned an index based on how well it
has been rated compared to either the best item rated at that time or to a
specified value or benchmark.
In the example below, the department giving a
statement the highest level of agreement has been assigned an Index of
100. The other departments are assigned Indexes calculated by
dividing its percentage agreeing by the best department's percentage (e.g.
67/90=74). Note that some statements in the example are worded such
that agreeing is the positive answer, while others are worded such that
disagreeing is the positive answer. In the latter cases the
calculations are based on the percentages disagreeing.