DFW Valet Service Survey

1a.  When you last used the valet service did you make a reservation ahead of time or just drive up?

Reservation - ask Q1b. Drive up - ask Q1c.

1b. IF RESERVATION: How would you rate the ease of making a reservation, where 1 is acceptable and 10 is outstanding?

1-Unacceptable 2- 3- 4- 5- 6- 7- 8- 9- 10-Outstanding

1c. IF DRIVE-UP.  How would you rate the ease of driving up to use valet without a reservation, where 1 is unacceptable and 10 is outstanding?

1-Unacceptable 2- 3- 4- 5- 6- 7- 8- 9- 10-Outstanding

2a.  When you LAST used DFW's valet service did you use a coupon?

Yes No-skip to Q3

2b. IF YES, what was the specific coupon offer?

3.  What was your PRIMARY reason for using DFW's valet service? (Top ONE answer only)

Convenience (describe what was convenient about it) Proximity to terminal Promotion/coupon (what specific coupon was used/price) Parking availability - other lots were full Safety/security Customer service Other

3 - Convenience - what was convenient about it

3 - Promotion/coupon - what specific coupon was offered/what was the price

3 - Other reason for using DFW Valet service.

4.  Please rate each attribute of DFW's Valet Parking, where "1" is unacceptable and "10" is outstanding.

Rate the importance of EACH Program Listed Below. 1-Unacceptable 2 3 4 5 6 7 8 9 10-Outstanding Don't Know a. Car drop off experience b. Ease of finding DFW Valet c. Sign at valet stand d. Greeting from valet attendant e. Courtesy of valet attendant f. Helpfulness of valet attendant g. Appearance of valet attendant h. Baggage assistance (if applicable) i. Vehicle security j. Personal safety k. Wait time for vehicle upon return l. Ease of payment m. Parking fees n. Overall satisfaction with valet service

5.  Upon return from your trip, was your car waiting for you at the one-hour parking area?

Yes No

6.  Were you provided a receipt either via e-mail or when you picked up your car?

Yes No

7.  How did you FIRST find out about DFW Valet service?

8a.  Have you ever used other valet parking companies at DFW Airport?

Yes No - Skip to Q9

8b.  If YES, how does DFW Valet compare to other valet companies you used at DFW.  Would you say DFW Valet is;

Much better than others Somewhat better than others Not as good as others

8c.  Please explain how DFW Valet was either better or worse than other valet companies at the airport.

9.  Would you use DFW Valet again in the future?

Yes No

10.  Would you recommend DFW Valet Service to your family and friends?

Yes No

11. Do you have any suggestions to improve DFW Valet service?

12. Do you have any additional comments?

13.  Was your trip primarily for business or non-business?

Business Non-business

14.  In what terminal did you use DFW Valet parking?

Terminal A Terminal B Terminal C Terminal D Terminal E Don't recall

15a.  Date/Time of drop off

15b. Date/time of pick-up

16.  Respondent Name/Phone:

Interviewer

Gloria Karen Andrea Mary Lou Magaly Chirsty Ann