DFW Valet Survey - July 2016

 
1a.  When you last used the DFW valet service, did you make a reservation ahead of time or just drive up?
Reservation
Drive-up


1b.  IF RESERVATION  - How would you rate the ease of making a reservation, where 1 is unacceptable and 10 is outstanding?
1-Unacceptable
2
3
4
5
6
7
8
9
10-Outstanding


1c.  IF DRIVE-UP  - How would you rate the ease of driving up to use DFW valet without a reservation, where 1 is unacceptable and 10 is outstanding?
1-Unacceptable
2
3
4
5
6
7
8
9
10-Outstanding


2a.  When you LAST used DFW's valet service, did you use a coupon?
Yes
No - SKIP TO Q3.


2b.  IF YES  What was the specific coupon offer? (Get VERY specific on the coupon - $5 off, $10 per day, etc.)


3.  What was your PRIMARY reason for using DFW valet service? (One answer only)
Convenience
Proximity to terminal
Promotion/coupon
Parking availability (other lots were full)
Safety/security
Customer service
Other


3a. IF CONVENIENCE - What was convenient about it? (One answer only)
In a hurry/running late
Easy to use/easy to park
Location/close to gate/close to terminal
Car stays on site
Quick to get in and out of the airport
Other


3b. IF COUPON USED - What was the specific coupon offer you used?


3c.  OTHER primary reason for using DFW Valet?


4.  Did you use DFW Valet because the terminal garage parking was full?
Yes
No


5.  I'd like you to rate the following attributes of DFW Valet Parking on a 1 to 10 scale, where 1 is unacceptable and 10 is outstanding.

  Rating
1-Unacceptable 2- 3- 4- 5- 6- 7- 8- 9- 10-Outstanding NA
A. Car drop off experience
B. Ease of finding DFW Valet
C. Sign at Valet stand
D. Greeting from valet attendant
E. Courtesy of valet attendant
F. Helpfulness of valet attendant
G. Appearance of valet attendant
H. Baggage assistance (if applicable)
I. Vehicle safety/security
J. Personal safety
K. Wait time for vehicle upon return
L. Ease of payment
M. Parking fees
N. Overall satisfaction with valet service


6.  Upon returning from your trip, was your car waiting for you at the one-hour parking area?
Yes
No


7.  Were you provided a receipt either via e-mail or when you picked up your car?
Yes
No


8.  How did you FIRST find out about DFW Valet Service?
Attendant/other lots
Saw sign/drove by
Coupon
Word of mouth (friend, family, co-workers, etc.)
Other  
Don't recall


9.  Have you ever used other valet parking companies at DFW Airport?
Yes
No - SKIP TO Q11


10a.  IF YES - How does DFW Valet compare to the other valet companies you have used at DFW, would you say;
Much better than others
Somewhat better than others (same)
Not as good as others


10b.  Explain how DFW Valet was either better or worse than other valet companies.


11.  Would you use DFW Valet again in the future?
Yes
No


12.  Would you recommend DFW Valet service to your family and friends?
Yes
No


13.  Do you have any suggestions to improve DFW Valet service?


14.  If DFW Valet parking did NOT exist today, where would you park or how would you get to the airport?
Another valet service
On airport Terminal parking at $22/day
On airport Express parking at $11/day and $13 for covered (covered only available at North Express lot)
On airport Remote parking at $9/day
Off airport parking $9 to $15/day (Parking Spot, Park 'N Fly, etc.)
Dropped off by someone you know in a personal vehicle
Other  


15a. When you last used DFW Valet, were you a member of the American Airlines frequent flier program?
Yes
No - SKIP TO Q16.
Don't know - SKIP TO Q16.


15b.  (If yes) At that time, what was your American Airlines Advantage frequent flier status, would you say;
Executive Platinum
Platinum
Gold
Advantage member (just a regular member)
Don't know


16.  Are you signed up for the Thanks Again rewards program at DFW Airport?
Yes
No/not aware


17.  Was your trip primarily business or non-business?
Business
Non-business


18.  On your last trip did you check bag(s) or did you only have carry on bags?
Checked bags
Carry on only
Don't recall


19a. When you last used DFW Valet, in what terminal did you drop off your vehicle?
A
B
C
D
E
Don't recall


19b.  When you last used DFW Valet in what terminal did you pick up your vehicle? 
A
B
C
D
E
Don't recall


20.  Your (exact age):


20. Age range
Under 25
25 to 34
35 to 44
45 to 54
55 to 64
65+
Refused


21.  Which of the following ranges best represents your total annual household income before taxes.  Would you say;
Less than $50,000
$50,000 to $74,999
$75,000 to $99,999
$100,000 to $149,999
$150,000 to $199,999
$200,000 or more
Prefer not to answer


22. Do you have any additional comments?


23. Gender of respondent
Male
Female


24.  Pick up date


Respondent Name and Phone#


Interviewer
Gloria
Christie
Tracey