DFW Valet Survey - July 2015


Reservation
Drive-up


1b.  IF RESERVATION  How would you rate the ease of making a reservation, where 1 is unacceptable and 10 is outstanding?

1-Unacceptable
2
3
4
5
6
7
8
9
10-Outstanding


1c.  IF DRIVE-UP  - How would you rate the ease of driving up to use DFW valet without a reservation, where 1 is unacceptable and 10 is outstanding?

1-Unacceptable
2
3
4
5
6
7
8
9
10-Outstanding



Yes
No - SKIP TO Q3.


2b.  IF YES  What was the specific coupon offer? (Get VERY specific on the coupon - $5 off, $10 per day, etc.)




Convenience
Proximity to terminal
Promotion/coupon
Parking availability (other lots were full)
Safety/security
Customer service
Other


3a. IF CONVENIENCE - What was convenient about it? (One answer only)

In a hurry/running late
Easy to use/easy to park
Location/close to gate/close to terminal
Car stays on site
Quick to get in and out of the airport
Other


3b. IF COUPON USED - What was the specific coupon offer you used?



3c.  OTHER primary reason for using DFW Valet?




Yes
No



  Rating
1-Unacceptable 2 3 4 5 6 7 8 9 10-Outstanding Not applicable
A. Car drop off experience
B. Ease of finding DFW Valet
C. Sign at Valet stand
D. Greeting from valet attendant
E. Courtesy of valet attendant
F. Helpfulness of valet attendant
G. Appearance of valet attendant
H. Baggage assistance (if applicable)
I. Vehicle safety
J. Personal safety
K. Wait time for vehicle upon return
L. Ease of payment
M. Parking fees
N. Overall satisfaction with valet service



Yes
No



Yes
No



Attendant/other lots
Saw sign/drove by
Coupon
Word of mouth (friend, family, co-workers, etc.)
Other  
Don't recall



Yes
No - SKIP TO Q11


10a.  IF YES - How does DFW Valet compare to the other valet companies you have used at DFW, would you say;

Much better than others
Somewhat better than others (same)
Not as good as others


10b.  Explain how DFW Valet was either better or worse than other valet companies.




Yes
No



Yes
No


13.  Do you have any suggestions to improve DFW Valet service?




Another valet service
On airport Terminal parking at $20/day with toll tag, $22/day without toll tag
On airport Express parking at $11/day and $13 for covered (covered only available at North Express lot)
On airport Remote parking at $9/day
Off airport parking like Parking Spot, Park 'N Fly, etc.
Dropped off by someone you know in a personal vehicle
Other  


15a. When you last used DFW Valet, were you a member of the American Airlines frequent flier program?

Yes
No - SKIP TO Q16.
Don't know - SKIP TO Q16.


15b.  (If yes) At that time, what was your American Airlines Advantage frequent flier status, would you say;

Executive Platinum
Platinum
Gold
Advantage member (just a regular member)
Don't know



Yes
No/not aware



Business
Non-business



Checked bags
Carry on only
Don't recall



A
B
C
D
E
Don't recall


19b.  When you last used DFW Valet in what terminal did you pick up your vehicle? 

A
B
C
D
E
Don't recall


20.  Your (exact age):




Under 25
25 to 34
35 to 44
45 to 54
55 to 64
65+
Refused


21. Do you have any additional comments?




Male
Female


23.  Pick up date



Respondent Name (first name/last name initial)/Phone#




Gloria
Christie
Tracey