DFW Valet Survey - July 2015
1a. When you last used the DFW valet service, did you make a reservation ahead of time or just
1b. IF RESERVATION How would you rate the ease of making a reservation, where 1 is
unacceptable and 10 is outstanding?
1c. IF DRIVE-UP - How would you rate the ease of driving up to use DFW valet without a
reservation, where 1 is unacceptable and 10 is outstanding?
2a. When you LAST used DFW's valet service, did you use a coupon?
2b. IF YES What was the specific coupon offer? (Get VERY specific on the coupon - $5 off, $10
per day, etc.)
3. What was your PRIMARY reason for using DFW valet service? (One answer only)
3a. IF CONVENIENCE - What was convenient about it? (One answer only)
3b. IF COUPON USED - What was the specific coupon offer you used?
3c. OTHER primary reason for using DFW Valet?
4. Did you use DFW Valet because the terminal garage parking was full?
5. I'd like you to rate the following attributes of DFW Valet Parking on a 1 to 10 scale, where 1 is
unacceptable and 10 is outstanding.
6. Upon returning from your trip, was your car waiting for you at the one-hour parking area?
7. Were you provided a receipt either via e-mail or when you picked up your car?
8. How did you FIRST find out about DFW Valet Service?
9. Have you ever used other valet parking companies at DFW Airport?
10a. IF YES - How does DFW Valet compare to the other valet companies you have used at
DFW, would you say;
10b. Explain how DFW Valet was either better or worse than other valet companies.
11. Would you use DFW Valet again in the future?
12. Would you recommend DFW Valet service to your family and friends?
13. Do you have any suggestions to improve DFW Valet service?
14. If DFW Valet parking did NOT exist today, where would you park or how would you get to the
15a. When you last used DFW Valet, were you a member of the American Airlines frequent flier
15b. (If yes) At that time, what was your American Airlines Advantage frequent flier status, would
16. Are you signed up for the Thanks Again rewards program at DFW Airport?
17. Was your trip primarily business or non-business?
18. On your last trip did you check bag(s) or did you only have carry on bags?
19a. When you last used DFW Valet, in what terminal did you drop off your vehicle?
19b. When you last used DFW Valet in what terminal did you pick up your vehicle?
20. Your (exact age):
20. Age range
21. Do you have any additional comments?
22. Gender of respondent
23. Pick up date
Respondent Name (first name/last name initial)/Phone#